total assessments

Customer Services Excellence Questionnaire (CSEQ)

Measure interpersonal & proactive competencies for delivery of customer service in approximately 15 minutes. Measures teamwork, self management, supporting customer relationships, influencing, results focused and initiative.  The report also gives an overall CSEQ rating based on the scales that are most important in predicting overall customer service excellence.

Skill Check - Service: Identity

Measures service knowledge in approximately 15 minutes.  Assesses helping disposition, ability to be a team player, ability to manage stress, and reliability.  The test also includes a candidness scale to ensure that questions are being answered honestly.

Situational Safety Awareness (SSA)

Measures a candidate's safety attitudes and safety competency in approximately 30 minutes.  Assesses (1) Safety Attitudes (risk avoidance, safety control, safety diligence, team safety orientation) (2) Safety Competency (Hazard awareness, mental alertness, safety habits, perception and comprehension, and safety self awareness) and (3) Personal Status (coping).

McQuaig Word Survey

The Word Survey is a highly valid, on-line, work based personality tool that measures an individual's underlying temperament or behaviour patterns - as well as his/her morale and adjustment on the job.  Detailed factor scores and descriptions with correlation to a wide range of established behavioural competencies. 20 minutes approx untimed.

Produces large range of contextual reports including:

• Graph
• Profile interpretation
• Leadership profile
• Interviewing questions
• Management overview
• Motivating factors
• Strategies for coaching & developing
• Learning style
• Team approach
• Job Fit analysis
• Interview guide

McQuaig Job Survey

The Job Survey is an on-line, job definition tool that helps managers clearly and quickly define the behavioural requirements for any job at any level to make direct comparison of candidate scores in the Word Survey tool, be it a new or an existing position.

Produces large range of Contextual reports including:

• Graph
• Profile interpretation
• Leadership profile
• Job -specific, behaviourally-based interviewing questions - general & management
• Job Fit analysis
• Interview guide

McQuaig Self Development Survey

Self paced, action based Self Development tool focussing on direct action plans for specific agreed Strengths and Developmental Needs. Most powerful when used as part of a specific coaching plan, with agreed timelines and an appointed coach/mentor.  Can be used in conjunction with all other McQuaig work based personality tools to enhance results.

Contains specific reports including:

• Graphical summary
• Highlights of assets
• Analysis of strengths & developmental needs
• Action items
• Summary overview
• Personal Action Plan (Strengths)
• Personal Action Plan (Developmental Needs)